Frequently Asked Questions (FAQ)

Because comfort begins with clarity.

At Comfortable Living Décor, we believe every question deserves a kind, thoughtful answer because peace of mind is the foundation of true comfort.
When you shop with us, we don’t want you to feel uncertain or rushed. We want you to feel guided, heard, and valued.

That’s why we’ve gathered the most common questions from our wonderful customers and answered them with the same honesty and care that go into every piece we create.

🕰️ When will my order arrive?

Once your order is placed, it enters the hands of our fulfilment and craftsmanship team.
Each piece is carefully reviewed, inspected, and packed for safe delivery.

Most items arrive within 5–10 business days, depending on your location and the nature of the order.
We treat every order as if it were going to our own home ensuring your furniture arrives in perfect condition, right on time.

You’ll receive confirmation emails and live tracking details, so you’re always in the loop from checkout to doorstep.

🚚 Can I track my order?

Absolutely!
As soon as your order ships, you’ll receive a tracking number and direct link to follow your delivery in real time.

We believe excitement should never come with uncertainty so we make sure you always know where your comfort is and when it will arrive.

💳 Do you accept returns or exchanges?

Yes, we do because your satisfaction is everything to us.

If your item doesn’t fit your space, your vision, or your heart, we make returns and exchanges simple, fair, and stress-free.

You can return most products within 14 days of delivery, provided they remain in their original condition and packaging.
Once received, we process your refund or exchange promptly because we don’t want you waiting long for happiness.

Our goal isn’t just to sell furniture; it’s to make sure you love what you bring home.

🎨 Can I request a custom design?

Of course we love when creativity meets craftsmanship.
Through our Custom Orders & Bespoke Services, you can personalize your piece from the fabric to the finish, creating something truly one-of-a-kind.

Our skilled artisans work closely with you, blending your imagination with our expertise to build furniture that reflects you.
Whether it’s a custom sofa for your living room or a dining table that tells your story we’re here to make your dream a reality.

Because true comfort isn’t found; it’s created.

💔 What if something goes wrong with my order?

We stand behind every product we make.
If there’s ever an issue a damaged piece, a missing item, or anything that doesn’t meet expectations simply reach out to our support team.

Our customer care specialists are warm, fast, and genuinely passionate about solving problems.
We don’t see it as “fixing an order.” We see it as restoring your comfort and peace of mind the very heart of our mission.

We’ll work quickly to replace, repair, or refund your item as needed. No hassle. No stress. Just care.

🪑 Do you offer furniture assembly or setup help?

While most of our furniture arrives pre-assembled or easy to set up, we’re happy to guide you every step of the way.
Each item includes simple instructions, and our support team is always available via live chat or email to walk you through the process.

We’re not just here until you receive your order we’re here until it’s standing beautifully in your home.

🧵 What materials do you use?

Every piece at Comfortable Living Décor is crafted from premium materials durable woods, luxurious fabrics, and finishes designed to last.
We choose materials that don’t just look beautiful, but feel beautiful because comfort should never fade.

You can explore detailed information on our Fabric, Material & Care Guide page to learn how to keep each piece looking stunning for years to come.

💬 Need more help? We’re here for you.

Our Customer Support Team is available Monday–Friday, 9 AM to 9 PM (EST), and Saturdays from 10 AM to 4 PM.
Reach us through live chat or email at support@comfortablelivingdecor.com, and we’ll be delighted to assist you.

No bots. No cold replies. Just real, friendly people who care about your comfort as much as you do.

💖 Because Your Questions Deserve More Than Answers They Deserve Care.

At Comfortable Living Décor, we don’t just respond we listen.
We don’t just deliver we care.

Every message, every inquiry, every moment you share with us reminds us of why we do what we do:
to fill homes with beauty, love, and genuine comfort.

So ask away, explore with confidence, and let us make your shopping experience as warm and welcoming as your new home will be. 🌿✨